Cybindepot FAQ

How Long Will My Order Take to Arrive?

Orders placed Monday – Thursday before 12pm EST will be shipped on the same day. Orders placed after 12pm EST will be shipped the next day.

Orders placed after Thursday 12pm – Sunday will be shipped on Monday.

You will receive tracking once your order has been shipped, and you should receive your order between 3-5 days, but this depends entirely on the courier.

My Tracking Number Does Not Work

If you experience trouble with your Psilocybin delivery of any kind, please contact our customer service team directly at [email protected] and they will be more than happy to assist you in locating your package.

My Package Is Going to the Wrong Destination

If you accidentally entered the wrong shipping address for your Psilocybin online order and need it to be changed, please contact us ASAP at [email protected] and let us know. Please provide details of your order (including your order number), as well as the shipping address you would like your package to be sent to instead. Please keep in mind we do ship out orders fairly quickly upon receipt, so the sooner you contact us, the higher the likelihood we can fix the issue for you.

Am I Allowed to Pick up My Order?

This is strictly an online Psilocybin delivery site, so in-person pickups are not possible. That said, your convenience and ease are very important to us. This is why we not only ship items quickly upon purchase but also deliver your package straight to your doorstep.

Who Is Eligible to Purchase Psilocybin on Your Site?

To make a purchase on our site, you must be in compliance with Canadian law. This means you cannot purchase Psilocybin products online from us if you are under 19 years of age in most cases. If however, you live in a province that has a different age limit, you will need to adhere to these rules. Similarly, you cannot purchase Psilocybin products for someone else who is under 18 years of age. If you are using Psilocybin for medical purposes you seek the advice of your doctor.

Can I Place Larger Orders Than Those Listed on Your Site?

For your convenience, we offer multiple different weight options for you to choose from. We also allow you to choose your desired quantity of Psilocybin based on what is available. So, for example, you can order two (or more), orders of 454 grams (1lb) of any product. That said, it is important that you follow the laws laid out by both Canada and the province within which you reside. Failure to comply with carrying and position laws may result in legal action for which Cybin Depot is not responsible.

How Can I Trust You?

We care about our customers, and their satisfaction is of the utmost importance to us, if you have any issues or feedback please reach out.

Our customer service agents are here to help you with any and all of your questions and concerns and have been trained to help make your experience with Cybin Depot as enjoyable as possible. Whether this is answering questions about our product and policies, handling returns, or even just helping you find the strain of Psilocybin that is exactly right for you! Your happiness and satisfaction is our number one priority and this is why you can always trust us.

How Can I Order?

Ordering Psilocybin online with us is a breeze! All you need to do is, first, find the product you wish to purchase (if you don’t know what type of mushrooms you want, our customer service representatives are always more than happy to help you find the exact right strain for you as well as answer any questions you may have). Next, you select the weight of the product you would like, and how many orders of this product, and the weight you would like. Then, you can either click “Buy Now” if this is all you wish to purchase and will be immediately directed to a quick purchase page, where you can fill out all your information and purchase your product straight away.

Or, you can click add to cart if you wish to continue shopping. If you choose this option, click on the “Checkout” button in the top right corner of your screen when you are ready to checkout. You will be directed to the checkout page where you can enter all of your billing details and shipping information. After you’ve filled all this out, simply click “Place Order” and you will be directed to a confirmation page for your records. That’s it.

How Do I Pay?

There are several ways you can pay for your Psilocybin delivery online at Cybin Depot. You can pay with any standard credit card that is either a Visa, American Express, or Mastercard. You can also opt to pay via an Email Money Transfer (e.g. EMT) if you prefer as well. You can choose how you’d like to pay upon checkout.

How Do I Create an Account?

You can create an account upon checkout. Simply Click the “Create an account?” option that resides underneath where you enter your email address and ensure all your other information has been included as well (e.g. billing details, name, email, phone (optional), etc.).

How Do I Edit My Cart?

Click on the cart symbol with a corresponding dollar amount at the top right of your page (note this is not the same as the Checkout button). This will take you to your cart where you can adjust quantities or delete an item you no longer want.

Do You Have A Referral Program?

Yes we do! Refer a friend and you’ll each receive a $30 credit for your next order when they complete their first order of $50 or more!

Simply log in to your Cybin Depot account, go to your dashboard, and share your referral link with friends and family!

Once they complete their first order over $50 (before shipping) using your link, you'll each receive a $30 discount code for your next order!

Click here for more detailed instructions: https://cybindepot.com/promotions/

I Don't Want Anyone To Know What I Am Ordering, Is Your Packaging Discreet?

All packages are vacuum sealed and sent in a plain white bubble mailer for ultimate discretion. No need to worry about those nosy neighbours!